Q: How do I order medicine on HarakaMeds?
A: Four steps, start to finish. 1. Search or browse categories 2. Pick pharmacy compare prices 3. Add to cart set the quantity 4. Checkout address and payment Type what you need into the search bar at the top of any page, or open Categories in the menu and browse. Open the product. It lists every pharmacy that has it, with each price, so you can pick the one you want. Choose your quantity and add it to your Cart . Open your cart and go to checkout. Confirm the delivery address, choose how to pay, then place the order. From there you can follow it under My Orders at any time.
Q: Do I need an account to place an order?
A: Yes. Browsing is open to everyone, but you need an account before you can add anything to your cart. Creating one takes about a minute on the Register page. It also means your delivery address is saved for next time, and your whole order history sits under My Orders .
Q: How do I search for a medicine?
A: Use the search bar at the top of every page. Type a brand name such as Panadol, or a generic name such as paracetamol, and results appear as you type. If nothing comes up, try the other name for the same medicine. Many products are listed under the brand printed on the box. You can also browse Categories if you would rather look through a section than search.
Q: Can I order from more than one pharmacy at the same time?
A: Yes. Your Cart can hold items from several partner pharmacies at once. You still check out once and pay once. Each pharmacy then prepares only its own part of the order, which is why your order page lists them separately and why parts can move at different speeds.
Q: Is there a minimum order amount?
A: Usually there is none. When a minimum is switched on, checkout tells you before you pay and shows how much more you need to add to reach it. Nothing is charged and no order is placed until you have passed that point, so you can adjust your cart and carry on.
Q: How many units of one item can I buy?
A: The quantity box on the product page will not let you go past what that pharmacy currently has in stock, so the number you can pick is always real. Some products also have a minimum pack size set by the pharmacy. When they do, the quantity starts at that number instead of one.
Q: Why can I not add something to my cart right now?
A: There are three usual reasons. You are not signed in. Sign in and the button works. That pharmacy has sold out of the item. Check the same product at another pharmacy on the product page. HarakaMeds is outside its opening hours. A notice appears at the top of the page telling you when we open again. If none of these fit, message us on WhatsApp and we will look at it with you.
Q: Which medicines need a prescription?
A: Everything in the prescription category needs a valid prescription from a licensed health professional. Over the counter medicine and health care products do not. The product page tells you which one it is before you add anything to your cart, so you know where you stand early.
Q: How do I send my prescription?
A: When you add a prescription medicine to your cart, we ask for it right there. You can attach a file or a photo already on your device. On a computer with the prescription on paper, choose the camera option and scan the code that appears with your phone. The photo you take on the phone attaches itself to the order. Nothing needs to be emailed. If you would rather start from the prescription than from a product, use Place Order With Your Prescription on the home page.
Q: What happens after I upload a prescription?
A: A pharmacist at the pharmacy you chose reads it before anything is dispensed. You upload it file or phone camera A pharmacist reviews nothing moves before this Approved, so it is prepared then delivered to you Something to check we call the number on your order If it is clear and complete, your order moves on to being prepared. If the pharmacist needs to check something, we call the phone number on your order. Nothing is dispensed until a pharmacist is satisfied.
Q: What makes a prescription photo good enough?
A: The pharmacist has to read all of it. A good photo shows: the whole page with no corner cut off the medicine name, the strength and the dose the date, the prescriber name and the signature Lay it flat, use good light and hold the camera straight above it. A blurred photo means the pharmacist has to ask for another one, which delays your order.
Q: Can I ask a pharmacist about how to take my medicine?
A: Yes. The pharmacy filling your order is a licensed pharmacy with qualified staff, and questions about dosage, timing or side effects are welcome. Message us on WhatsApp and we will put your question to them. If your situation is urgent, please see a doctor or go to the nearest health facility instead of waiting for a reply.