Frequently asked questions (FAQ)

Questions About Account
Where can I get more product information/Prescription?
On the product page, you can read all the product information (e.g. Short description, product size, etc.) under the tab “Description” and “Additional Informaion”.

1. Description

2. Additional Information

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How can find product ID?

On the product page, you can find product ID bellow the “Add to Cart” Button or under “Additional Information”.

1. Bellow the “Add to Cart” Button

Or Under “Additional Information”

2. Additional Information

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What are Retail Products and how can I identify them?

All products listed on HarakaMeds are retail products.

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How do I know if a product is available to purchase?

Choose the product you want and go to its product page.

You will see the stock information underneath the product short description, where it indicates stock information.

1. Avaialble (Dispalys the stock quantity in number)

2. Unavailable

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What are the payment methods available?
To bring you the best online experience, we offer most secure payment methods:

  • Cash On Delivery
    • MTN Mobile Money/Tap and Pay
    • Tigo cash
    • Airtel Money
  • Visa card/MasterCard [POS]
  • PayPal

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Which credit cards are accepted for payment?

To offer you the most trusted service, the online payment is only handled through PayPal

We encourage you to contact Paypal directly for types of credit card being accepted.

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Do you offer cash on delivery service?

Absolutely, we will deliver to your door step and then you can hand us the money

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Why am I not able to make a payment with my Paypal account?

We encourage you to contact Paypal directly for support with your account.

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How do I know if my payment is successful?

There are 2 simple steps in checking the success in Order Creation.

1. If an account has been created you can go to the Order Tracking Page which can be found on the upper right hand corner of the website. The Order Tracking Page would show you orders made from the time the account was created to the most recent.

2. Check your email / phone. An email / SMS notification will be sent out once Order has been successfully made. [Primarily, check your email]

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Can I use a credit card which is not under my name to place an order?

Yes, you can as long as you get the consent of the Credit Card holder; However, HarakaMeds will not be responsible for the illegal use of the credit card if used without the consent of Credit Card holder and refund shall not be approved if ever requested. To ensure the order is not cancelled, please tick on the “Bill to a different address” box in our check out page. You need to enter the Full name indicated in the Credit Card and the Billing address of the credit card. Please also provide the contact details of the Primary account holder and advise the Account holder to be available during validation [If needed].

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How do I order at HarakaMeds?

It’s super easy to make an order at HarakaMeds.

Simply follow the steps below:

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Do I need to be in to take delivery of my medicines and what happens if I’m not in?

Our service is offered to an address of your choice in Kigali, but must be signed by yourself, or a nominated representative over 18 years old. If no one can sign for your delivery, Harakameds will leave you contact information so you can arrange redelivery.

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How do I track my order status?

HarakaMeds does everything possible to get your medicine delivered as quickly as possible.

You may track the status of your order in your account:

Or you may simply contact us via chat to follow up your order status

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Does this service cost anything?

Yes, delivery fee is considered

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How long does the delivery take?
For Medical products the shortest delivery period is 1 hour (only if requested as an emergency, charges my apply) while the longest is 5 hours before you receive your ordered product(s).
For other products the shortest delivery period is 5 hour while the longest is 24 hours before you receive your ordered product(s).

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Do you deliver during weekends and holidays?

Yes, your orders may be delivered on a weekend or a holiday.

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Can HarakaMeds deliver my order to my office?

Yes, HarakaMeds will deliver your order following the address you provide during checkout, whether it is your house address or office address.

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How will I know that my order is received?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

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How long after placing my order should I expect to receive my delivery?

The time varies from place to place where our clients stay and where the Pharmacy is located. As soon as you place an order you will get an Estimated Time of delivery

Note:

  • Medical Products
    • If Emergency: 1 hour [Charges may apply]
    • If Normal: 5 hours
  • Other Products: 5 -24 hours

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Is ordering medicine online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Harakameds please feel free to e-mail us at harakameds@harakameds.com.

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Frequently question asked? - Others

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Frenquently question asked? - Others

Here is the answer give to the frequently question asked. Hope this answered you question. 
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